bjie's Privacy Policy
Your personal information is completely safe with us — bjie protects your privacy using SSL encryption and strict data protection practices.
Introduction & Scope
bjie ("we", "our", "platform") is a trusted online gaming service provider operating cricket betting, live casino, and slots services for users in Bangladesh. This privacy policy explains how we collect your personal information, how it is used, and how it is kept secure.
By using bjie's website or services, you are considered to have accepted the terms set out in this policy. If you do not agree with this policy, please refrain from using our platform.
This policy applies to all of bjie's services, pages, and activities. We reserve the right to update this policy at any time, and any changes will be communicated to you by publication on the site.
This policy applies only to users aged 21 or older. Collecting personal information from minors is outside our policy.
What Information We Collect
Identity Information
During account registration or verification, you provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for verification purposes)
- bKash, Nagad, or Rocket account number (for transactions)
Activity Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Date and time of site access
- Pages visited and activity history
- Betting and gaming activity details
- Transaction history
Cookies & Tracking
bjie uses necessary cookies to manage your session and improve your experience. Using cookies, we:
- Save login sessions
- Remember language and preference settings
- Analyse traffic and improve service quality
- Detect fraudulent activity
You can manage cookies from your browser settings, though some features may become limited as a result.
Information From Communications
When you contact us, we retain:
- Live chat messages and conversation history
- Complaints or requests sent by email
- Information provided for issue resolution
- Support ticket details
This stored information is used to improve service quality and resolve disputes.
How Your Information Is Used
bjie uses your personal information only for specific and legitimate purposes. Below we set out the main purposes for which information is used:
Account Management
Your information is used to create, verify, and manage your account. This includes identity confirmation, age verification, and ensuring account security.
Transaction Processing
The necessary information is used to process deposit and withdrawal transactions via bKash, Nagad, and Rocket. Information is verified to ensure a minimum deposit of ৳200 and a minimum withdrawal of ৳500.
Fraud Prevention
Information is analysed to protect accounts and prevent fraudulent activity. If suspicious activity is detected, measures are taken to secure the account.
Customer Support
Your information is used to resolve your issues through 24/7 live chat and email support. Conversation history is reviewed to improve service quality.
Service Improvement
Information is analysed to improve platform performance, user experience, and service quality. Preference data is used to personalise the gaming experience.
Notifications & Updates
Your contact information is used to send important account notifications, service updates, and relevant information. You can turn off notifications at any time.
Data Protection Measures
bjie uses the highest-standard technology and methods to protect your personal information. Our security infrastructure is continuously monitored and updated to keep your information safe at all times.
Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption technology. This technology encrypts all data exchanged between your device and our servers, making it unreadable to third parties.
Secure Server Infrastructure
Your information is stored in secure data centres where both physical and digital security measures are in place. Access to servers is strictly controlled, and only authorised personnel can access the data.
Password Protection
Your password is encrypted and stored using a strong hashing algorithm. No bjie employee can see your original password. If you forget your password, use the reset process.
Access Control
Our staff can only access the information necessary to carry out their responsibilities. All data access is logged and regularly audited to prevent misuse of information.
Important: It is not possible to guarantee complete security for data transmitted over the internet. However, bjie follows industry-standard best practices to protect your information. If you notice any security issue, please report it immediately to [email protected].
Sharing Information With Third Parties
bjie never sells or rents your personal information to third parties. However, in certain situations it may be necessary to share information on a limited basis:
- Payment processors: The necessary information is shared with bKash, Nagad, and Rocket to process transactions.
- Technology service providers: Technology partners that assist in operating the platform may process limited information under strict confidentiality agreements.
- Legal obligations: Information may be provided when required to comply with a court order or lawful government directive.
- Fraud prevention: Information may be exchanged with security agencies to prevent fraudulent activity.
We never share your information with third parties for marketing or advertising purposes.
Your Rights & Controls
As a bjie user, you have certain important rights over your own information. We respect these rights and are committed to helping you exercise them:
Right to Access
You can request details of the information bjie holds about you at any time. Email [email protected] to request a copy of your account information.
Right to Rectification
You have the right to request correction of any inaccurate information. You can update your information through account settings or via the support team.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or dispute resolution requirements.
Right to Object to Processing
You can object to marketing notifications or certain types of data processing. Update your preferences via email or through account settings.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.
Data Retention Period
bjie retains your information for as long as necessary to fulfil the specific purpose for which it was collected. We follow the principles below when determining retention periods:
- Active accounts: All necessary information is retained while the account remains active.
- Inactive accounts: Information for accounts that have been inactive for a long period may be deleted or reduced after a defined period.
- Transaction records: Financial transaction records are retained for a defined period as required by legal and regulatory obligations.
- Support communications: Customer service conversations are retained for a limited period in case they are needed for dispute resolution.
Once the relevant requirements have been met, your information is securely deleted or anonymised so that identification is no longer possible.
Protection of Minors
bjie strictly does not provide services to anyone under the age of 21. Our platform is designed for adults only, and collecting personal information from minors is against our policy.
21+ age requirement: Age is verified at the time of account registration. If any minor's information enters our system, it is deleted immediately and the associated account is closed.
If you believe a minor is using bjie, please notify us immediately at [email protected]. We will take immediate action.
Policy Changes & Updates
Policy Review Process
bjie may review and update this privacy policy from time to time. You will be informed of changes in the following ways:
- By publishing a prominent notice on the website
- By sending a notification to your registered email
- You will be informed of the update when logging in to the platform
Your consent will be sought for significant changes. Continued use of the platform after a policy change will be considered as agreement to the updated policy. We recommend checking this page regularly.
Contact & Complaints
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us. Our privacy team will process your request as quickly as possible.
Complaints Process
If you have a complaint about the use of your personal information, follow the steps below:
- First, write in detail to [email protected]
- Provide your account details and a description of the issue
- Our team will review the matter
- If it is not resolved, it will be escalated for further discussion
bjie takes all privacy-related complaints seriously and is committed to taking appropriate action.